Unable to load directory results says Skype on Windows 10

Skype is ane crucial simply sometimes, a bothersome application. While Microsoft has been bettering upon issues reported past times Skype users all these years, closed to known problems rest unresolved. One such illustration is alongside the mistake – Unable to charge directory results.

This mistake occurs whenever the user tries to search for contacts. Since virtually conversations are picked upward from saved contacts on Skype, this mistake could movement piece of occupation stoppage.

Skype Unable to charge directory results

The primary causes for the number inwards the intelligence are equally follows:

1. Issues alongside the shared.xml file: Problems alongside the shared.xml file are known to movement the above-mentioned error, specially alongside the Skype for Desktop version.
2. Firewall preventing the functionality: At times, Windows Defender Firewall prevents for certain functions inwards Skype including the directory loading results.
3. Corruption of the cache: Just similar many other applications, Skype equally good saves a cache folder. If the files inwards this folder larn corrupt, it would forestall the directory from loading the contacts.
4. The Skype application powerfulness accept gone corrupt: Some files of the Skype application powerfulness accept gone missing or corrupt.

To troubleshoot this problem, dice along alongside the next troubleshooting sequentially:

1. Delete the shared.xml folder
2. Disable the Windows Defender Firewall temporarily
3. Delete the cache folder for Skype
4. Re-install the Skype application.

1] Delete the shared.xml folder

If the shared.xml folder goes corrupt, it could movement the problem. We could delete it to resolve the problem. Don’t worry; the file would rebuild itself.

Press Win+R to opened upward the Run window too type the ascendence %appdata%\skype.

Hit Enter to opened upward the Skype application information folder.

Locate the shared.xml file inwards this folder. The file could equally good endure within the Shared folder.

Restart the system.

2] Disable the Windows Defender Firewall temporarily

The Windows Defender Firewall tin forestall closed to legit functionalities inwards Skype too other application inwards Windows. We could disable the Windows Defender Firewall temporarily to isolate the issue.

3] Delete the cache folder for Skype

The corrupt cache folder could forestall the Skype directory from loading. We could delete it equally follows:

Press Win + R to opened upward the Run window too type the ascendence %appdata% . Press Enter to opened upward the AppData roaming folder.

File the Skype folder too delete it.

Restart the organization too banking concern jibe if it helps inwards resolving your problem.

4] Re-install the Skype application

In closed to cases, Skype’s files powerfulness endure missing or corrupt. In such a situation, re-installing the Skype application could endure helpful.

Click on the Start push too thence the gear-like symbol to opened upward the Settings window.

Go to Apps> Apps too permissions.

Locate the Skype application. Right-click on it too choose Uninstall.

Restart the organization ane time the app has uninstalled.

Hope it helps!

Source: https://www.thewindowsclub.com/

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