POOLE-based cosmetics retailer Lush is dorsum online later on it was forced to suspend cyberspace sales later on hackers attacked its website.
Lush closed the site final calendar month too asked anyone who placed an online gild betwixt Oct four too Jan xx to contact their depository fiscal establishment inward illustration their bill of fare details had been compromised.
A temporary site was dorsum upward too running belatedly on Friday, earlier the total website re-launches.
Shoppers are right away existence directed away from the Lush site when they come upward to the checkout, making payments at the Worldpay site.
An online message to shoppers reads: “You tin store alongside confidence knowing that your details volition survive safe. Meanwhile the residue of the site has been tested past times external experts to depository fiscal establishment jibe that our processes are all equally secure equally they tin be.”
It adds: “Thank you lot all for coming dorsum to us too trusting us to serve you lot again.”
Lush became aware that its safety had been breached on Christmas Day too investigated, only exclusively told customers on Jan 21 when it unopen downward its online site too pose alongside a alert virtually the hacker attack.
Many angry customers posting on the Lush Facebook site said they had lost coin or cancelled cards equally a result.
Lush ethical managing director Hilary Jones said the deportment upon on merchandise would survive “huge” next their conclusion to teach populace virtually the fact their website had been hacked.
“We’d survive stupid to intend anything less,” she added. “Our website has non been trading for weeks too weeks too at that spot is too the loss of confidence – around customers volition non come upward back.”
But she said at that spot had been a lot of orders overnight later on the re-launch – the equivalent of 24 hours of merchandise inward i night.
She said they had been heartened past times “a tremendous amount of sympathy too back upward from customers.”
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