We all induce got used Skype inwards our workplace for sharing files, exchanging data or making video calls, but induce got you lot considered using Skype for client support? I was reminded of this fact a few days dorsum spell providing troubleshooting back upwardly to a friend, over Skype. And permit me assure you lot that after reading this post you lot volition destination upwardly wondering that, all this time, this best back upwardly tool was right inwards front end of your eyes, as well as I never noticed it. H5N1 friend as well as swain blogger exactly started using WordPress as well as was having about problem uploading a post. Well, normally covert sharing is the best as well as fastest alternative to resolve such issues, provided the individual inwards communication uses Skype as well as is aware of its features. In this detail situation, I was able to convince my friend to role Skype to back upwardly this conversation.
Use Skype for Remote Desktop
You tin role Skype for Remote Desktop & command someone’s reckoner through Skype. This makes it the ideal tool for Customer Support. Integrating Skype equally an additional tool for company sales as well as Skype for client back upwardly activities tin boost upwardly an organization’s productivity.
Support over Skype
I made a video call, as well as she told me almost the issues she was facing, inside a infinitesimal I realized the outcome as well as asked her to central the URL as well as concern human relationship information.
Following are the highlights from the course of written report of our conversation:
- Shared screens amongst the assist of Skype Screen Sharing option
- Exchanged the login data of WordPress account
- Pointed out where to add together tags
- Browsed windows to demo how to embed a Youtube video inwards a spider web log post
- Shared to a greater extent than data on formatting, past times carrying out the said tasks on the screen
- Shared URLs on to a greater extent than WordPress tips as well as tricks to last browsed later
Towards the destination of the conversation, I suggested my friend role Skype equally a communication tool for her client/professional interactions as well as spider web log back upwardly activities.
Skype Search Function
Another rattling of import characteristic of Skype on Mac as well as Windows systems is that all the data you lot induce got shared or received through a Skype chat is stored for your hereafter reference. So, whenever you lot induce got to banking concern tally something from a prior discussion, merely role the Search Box (Ctrl + F) as well as the information volition last fetched from the record. Believe me, this uncomplicated tool has saved me many times when I forget passwords, URLs, or other of import information, which was shared amongst me, as well as I forgot to brand a authorities annotation of it.
Control someone’s reckoner through Skype for Business
If you lot desire about other individual to accept command of your computer, on the sharing toolbar, click Give Control as well as direct the mention of the individual you lot desire to give command to. Skype for Business volition ship a notification to that individual to permit them know you’re sharing control.
To accept command back, click Give Control again, as well as so click Take Back Control.
If you lot want to allow, people to automatically accept command of your sharing session direct Give Control Automatically on the sharing toolbar.
Why Skype shouldn’t last overlooked
Over the past times 10 years, Skype has grown so much, as well as inwards the introduce time, when nosotros are getting so many choices of dissimilar tools as well as apps for communication, it’s rattling probable to overlook Skype. But, nosotros should non forget that Skype volition ever rest the primary tool which offers multiple modes of communication, particularly perfect for professional/support usage similar chat/voice/video calls, along amongst real-time covert sharing, sharing whatever form of file as well as making calls to landline or mobile numbers, anywhere across the world.
Why Skype is ideal for Support
Integrating Skype equally an additional tool for company sales as well as client back upwardly activities tin actually boost upwardly an organization’s productivity inwards the next ways:
- Sales conversations tin last saved equally a backup, for hereafter reference
- Support business office tin evidence to last much to a greater extent than efficient
- Text-based data shared tin last corrected amongst spell-check
- Issues are identified quickly, amongst quick suggestions amongst the assist of screen-sharing, hence, saving fourth dimension as well as effort.
- Information sharing is highly secure on Skype than via traditional electronic mail service.
Are you lot using Skype for client support? Do percentage your experiences amongst us.
Source: https://www.thewindowsclub.com/
Yeah, Skype is a very good screen sharing tool. I doubt if it can be used as a remote desktop tool because normally, remote desktop tools like logmein or R-HUB remote support servers or any other tool for that matter have capabilities of remotely controlling computers. Skype dosent have that functionality. It is good for screen sharing and video calling.
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